Lady At Bay’s 100% Guarantee

At LADY AT BAY we don't make exaggerated promises... we deliver guaranteed results... In fact, if you don't get the results we promise after your first treatment, we'll redo your treatment for free or give you an alternative.

We do this because we care about clients and the way we do business.

Our Sydney-wide reputation as a multi-award-winning centre of excellence is built on trust, outstanding customer service and real results. 

AND... we're happy to guarantee the results we promise.

Our no risk guarantee means that you can feel confident that when we tell you we can offer you a result, whether that be as small as a sting free eyelash tint to a full-blown non-surgical facelift, we can deliver that promise. If, in the unlikely event, however, we fail to do achieve those promised results, we’re more than happy to redo that service for free or offer you an alternative service to the same value.

This is our commitment to all our clients.

And as so many of our clients confirm and one of our valued customers in particular said,

“Out of all the businesses I’ve ever been to in my life, I can quite honestly say Lady At Bay is the only one I trust implicitly.” Terry Nagle, Neutral Bay

Your Reassurance:

Lady At Bay is the only Medi Spa and Beauty Centre on the North Shore with revolutionary new scientific Diagnostic Imaging Equipment, which can accurately prescribe the most effective and appropriate products and treatments for your skin type.

We offer you this full 100% money-back product guarantee: In the very unlikely event that a prescribed product causes a genuine adverse or allergic reaction, we will offer you a full refund. However, this does not extend to self-prescribed products, change-of-mind purchases, or failure to disclose information, which would have (in the event that you had disclosed the information) precluded its prescription.

IMPORTANT NOTE: As an integral part of any treatment programme, you will need to follow the aftercare advice that your dermal aesthetician or therapist prescribes - this determines part of the success of the result. If you fail to follow aftercare instructions correctly, you will compromise treatment results and void the guarantee provisions. 

ALERT: Recent research has shown that up to 45% of products purchased online are fake and, as such, can damage your skin and compromise the results of any treatments you are having. Any guarantees made by Lady At Bay will become void if we believe that you are using products that you have purchased from an online source.


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