This is what Lady At Bay clients have said...

"Excellent. The service was lovely. I was kept company by one of the girls during my treatment. The therapist was gentle and very professional." Alexandra Fava


"EXCELLENT. I have had the most wonderful morning. I enjoyed the Body Boost Bed very much – found it very relaxing, then my facial was amazing – Left me almost purring like a pussy cat. It was blissful.” Name withheld for privacy reasons


"Excellent. Service is fabulous. The girls are wonderful, warm yet so professional. So good to hear about the new rooms. Wonderful and will be a regular customer." Jay Attenborough


"Excellent. Becoming a Lady At Bay customer is the best investment I've ever made for my physical, anti-ageing and general self. All staff are lovely, knowledgeable and I never feel like there is too much sales pressure." Rebecca Richardson


“EXCELLENT. Awesome service. Best massage ever. Very informative. Would recommend anyone living in Sydney or visiting. Hope I can come back again!” Jennie Whiley, Auckland, NZ


"I wanted somewhere where I can set up a regular routine of coming in every 6-8 wks. A friend of a friend told me this is something you do really well, rather than just giving a one-off facial as a treat." Name withheld, Neutral Bay

“By the way, you’ll laugh at this.. I went on a date the other night and at the end of the evening the guy said, “I just wanted to say, you have beautiful skin.” And I immediately thought ‘thank you Lady At Bay!’ Cheers”



"Lady At Bay very kindly fitted me in at the last minute for a one hour massage. I was greeted and made to feel very welcome by Katherine who was also my masseuse. I have travelled all over the world and had many massages at some of the best spas, but Katherine had a wonderful touch and the massage was so very therapeutic - one of the best I've ever had. This has been a wonderful find. I'll be back!!" Michel Da Silva, Neutral Bay


"Lovely ladies... they are just wonderful. They are so knowledgeable about products and you can tell they love what they do. Love the newsletters hearing about new treatments and finding out what works and weeding out the gimmicks. Above all, the overall experience is complete professionalism. Oh, and I love the package deals!" Christine Pratten, Dee Why (age 35-40 years)
“When Katherine suggested to me over a year ago to try cutting out caffeine from my diet, I was hesitant because I thought that it would make me more tired. But when she told me that an apple gives you more energy than a cup of coffee, I decided to give it a go.   I was desperate to try anything to improve my hormonal acne. Today my skin feels so much healthier following Katherine’s advice. She also recommended Evening Primrose Oil and to try as much as possible to eat organic food.   I love the way Lady At Bay improves your skin by treating it the best possible way on the inside as well as the outside.” Penny Sarmiento, Neutral Bay

“I have been a client at Lady At Bay since they opened and have always been very happy with my treatments. The staff are always friendly, professional and knowledgeable about their products – recommending the best for my personal needs. I would highly recommend Lady At Bay as a first class salon/clinic.” Diana Toghill, Cremorne

CASE STUDY: Lisa is in her late 40s and has been coming to LADY AT BAY for regular facials for over 3 years - so the quality of her skin is very good. However, she had a lot of pigmentation, blemishes and broken capillaries, which made her skin look mucky. Just a few weeks ago, Lisa became engaged, so she wants to have flawless skin before her wedding day. We recommended Fraxel and IPL treatments in conjunction with her alternating O2 and Luminous C face treatments. To date, she has had 3 Fraxel treatments and 1 IPL treatment and her skin is already looking amazing… clearer, smaller pores, cleaner and more rejuvenated. And you can notice her eyes! Before her extra treatments, there was so much confusion, that her gorgeous eyes seemed to get lost.

“I can’t recommend the Fraxel treatments highly enough. My skin is clearer and more even in tone than it has been for years. I’m looking forward to continuing to improve the quality and look and feel of my skin with supplementary IPL treatments. A huge and heartfelt thank you to all the team at Lady At Bay for their exceptional care and advice.” Lisa Jasienski, Neutral Bay

“How professional the girls are at Lady At Bay. They particularly stand out in booking and confirming appointments. In addition they are friendly and courteous at reception and make you feel really relaxed.” Cathryn Berecy, Artarmon

"The staff at Lady At Bay are professional and above all caring.  I always feel very special when I come in for a treatment.  After having a treatment, I always get compliments from my friends and family about how good my skin looks.  After being a client for nearly 3 years I continue to be impressed with their service." Sue (Account Manager), Crows Nest

"From the moment I walked in I was treated like a close friend.  I can't recommend the staff enough.  When it comes to my treatments they are so proffesional and I always go with what they recommend.  The service I have received has been far and beyond what I expected.  I always look forward to my appointments." Seham Ristevski (Personal Assistant), Cremorne
“I was on a short trip to Sydney from Hong Kong to visit my sister.   Because I left quickly, I couldn’t have my monthly facial.  I was very surprised with the technical expertise of the girls at Lady At Bay and was absolutely amazed at the results after having the Forever Young facelift treatment. I just had to keep looking at myself in the mirror – it was so amazing. My skin, neck and face were all firmer and lifted and my skin glowed. It was amazing how good I looked after losing a whole night’s sleep and flying back to Hong Kong urgently the next day.The facials I usually have use equipment but nowhere near as good as I experienced at Lady At Bay.   You’re that good, women would be mad not to have this done. I can’t wait to return.” Lydia Cox (Property Developer), UK
"I can't recommend Lady At Bay enough as a quality Medispa. The team are profesisonal, empathetic and friendly. And the treatments are a superb way to escape the every day." Lisa Jasienski (Change Manager), Cremorne

"Lady At Bay provides the best services and treatments for face and body. I have been to many salons, but Lady At Bay impress me with their exceptional level of professionalism and care. Now I won't go anywhere else. Every time when I get compliments about how great my skin looks, I thank all the wonderful ladies at Lady At Bay. When my skin looks great, I feel great and happy. To me, that is priceless." Business Analyst (Name Withheld), Neutral Bay

"Dear Girls.  Thank you very much for a most enjoyable – and very informative – Xmas Champagne Brunch yesterday.  It was lovely to meet some of your other clients and also to hear from Melinda about her transformation! I was thrilled to win one of the lucky door prizes and will collect my Pevonia Spa Body Essentials Kit next time I’m in the spa. I know your efforts were much appreciated by everyone who attended and hope the day was successful for you." Kind regards, Trudy Bannister

"I have been a client at Lady at Bay for nearly 3 years. I have not only enjoyed my visits as the therapists are warm, friendly and competent, but have seen my skin improve markedly. I was reasonably hesitant to try treatments at first as I had been through the ‘beauty shop’ mill and spent money on Fabulous Treatment X or Fabulous Treatment Y with absolutely no outcome, so responded with a bit of a shield and defend approach to any suggestions made to me as to what I might need for my skin. Long story short - I took the plunge and tried the treatments and products recommended.  I was, and continue to be surprised each time I have a treatment at the cumulative improvements I see in my skin.  It  not only looks better, it behaves better – it takes up and responds to product more readily.  I am now loyal to a number of products and happily take advice from any of the great therapists with regard to my changing needs.  I don’t even question it except to ask their rationale, as I am very interested in caring for my skin as best I can. So, I have no hesitation in recommending Lady at Bay to anyone who wants to see real and continuing improvement in their skin." Terry N, Neutral Bay

"Firstly, the staff were such a wonderful moral support without which I could NOT have achieved the 6 kilo loss in 5 weeks. The 12 body slimming and building treatments changed my body frame from a size 12 to a size 10, and the Omnilux disposed of more than 50% of the ugly cellulite covering my buttocks and legs. I feel fantastic!" Maria P, Woollahra

“I can quite honestly say that out of all the businesses I’ve ever been to, Lady At Bay is the only one I trust implicitly.”  Terry N, Neutral Bay

“After my divorce I had some cosmetic surgery, which cost me a fortune but I looked amazing. After 5 years my skin started showing lines and wrinkles so I went to Lady At Bay for some help. I’m almost 60 and for the last few years they’ve improved my skin to the point where it looks better than before I had surgery. I get value for money, incredible results and I fully trust what they tell me. I couldn’t be happier.” Kay (surname withheld), Nth. Sydney

“A little slice of heaven at Neutral Bay! As a 1st time customer, I was made welcome and treated most professionally from the moment I walked through the door. My Amino Genesis / Pevonia facial was absolutely fantastic – what excellent products! My therapist was obviously very skilled, and made my “Lady” experience delightful! As Arnie says, “I’ll be back!” Kate C, Gulgong

“The staff are outstanding. They can’t do enough for you... very well presented staff. It is a tastefully decorated salon. Very impressive service.” Janet P, North Sydney 

I would say that I've never had such a careful and thorough treatment - including eye shape, waxing and facial  as well as follow through advice for the care of my skin, in at least forty years of attending salons." M.C. (full name withheld by request), Mosman

“Since seeing my therapist at Lady At Bay my friends and family have noticed a great difference. I feel amazing, my skin is glowing and my body feels wonderful and healthy after the massages. I’m a very happy customer.” Karina S, Neutral Bay

“As a result of Lady At Bay doing my facials and recommending particular products, my face feels fantastic! My friends and family have said my skin looks younger. I’m 44 and they say my skin looks like I’m in my 30’s… So I thank you for that!” Lynette W, Neutral Bay  

"Love the results of the FOREVER YOUNG FACIAL – youth springs eternal with the help of this science and the therapists. What makes the experience of more value is the ‘time out’ – totally relaxing. Like getting a facial massage." Pauline O, Mosman  

“I’m only 30 and have good skin, except for some pigmentation spots. When I had the treatment I couldn’t believe how amazing my skin looked, especially my eyes… no puffiness or dark circles. My partner, family and friends said my skin glowed and I looked beautiful.” Belinda C, Willoughby  

“My therapist has angel hands… the massage was heavenly. The best I’ve had anywhere. I’ve changed the salon I’ve been going to for 15 years… they just don’t compare with Lady At Bay” Jason W, Mosman  

”I’ve had my eyelashes tinted all around the world and this is the only place where my eyes don’t sting.” Gillian F, Cremorne   

“I have never needed to shop around since I started going there. They are extremely professional and caring. Very accommodating and flexible. Nothing is too much trouble and they really understand me.” Paul J, Wollstonecraft   

“Since I started my treatments with them, my acne scars have significantly diminished. I constantly get flattering remarks from women. I love it!” Charles B, Neutral Bay  

“At Lady At Bay I had my first eyebrow wax and it looks great. I also had my eyelashes tinted and it didn’t sting my eyes and while I was lying there the therapist did a great scalp massage. The therapist was lovely. Thanks.” Rachel F, North Sydney 

"My skin has improved overall and extensively over a 6-month period. I love all the therapies and my visits are most enjoyable. And most of all I like the great special offers. Keep up the good work!" Margaret S, Neutral Bay 

"I have had problems elsewhere getting my eyebrows waxed and my therapist at Lady At Bay has been great at getting them back into shape whilst keeping them looking natural. I have received good advice with my skin products and as a result my skin feels softer and I’m not ageing as much! All the staff are very professional, which is quite rare in Sydney as at other salons some of the therapists seem very inexperienced and lack the care factor!" Pauline B, Neutral Bay  

"Thanks so much for the opportunity to experience the Lady At Bay salon.  Your staff were lovely, the place was lovely and clean and the ambience was perfect.  Being one not to pamper myself very often it really was a treat to have someone make me feel special. Anyway, thanks again I had a lovely time and I will definitely spread the word with all my friends here in Mosman. Have a fabulous day!" Pam B, Mosman 

“I liked the guidelines and interest that the therapist took in my treatment. She checked exactly what I wanted and what my previous experiences with waxing had been to ensure that I got the best treatment for my skin. I found the waxing less painful than usual and very thorough. The care taken to relieve my sensitive skin’s tendency to redden after treatment was most successful and amazing. Thank you." Maureen H, Cremorne 

"My therapist was very professional and she suggested I change today’s treatment for something more suitable. Her thorough examination made me feel confident in her assessment of my skin’s needs." Name withheld, Cremorne Point  

“That was one of the best experiences of a waxing treatment I have had. The atmosphere is so relaxing and you ALL HAVE BEEN SO LOVELY from the moment I walked in. Thank you Lady at Bay… I look forward to my next treatment here.” Susan M, Owner Hair & Beauty Salon, Balmain 

“As a result of coming to Lady At Bay, I no longer have to go through the horrible, horrible pain of waxing. The girls have introduced me to IPL laser treatments, which is just fantastic. I have a very dirty job and I come in on some days really filthy and the girls are wonderful! They make me feel quite welcome even though I’m quite foul. On top of that, they offer lots of promotional letters in the mail, lots of lovely gifts you can have, Mothers’ Day, birthdays, Christmas, all of those sorts of things. They’re always telling you about new products and trying to help you when you have lots of problems with your skin, what to do, what not to do, what to try. They’re just fantastic! I’ve only ever been here, I’ve never been anywhere else, but every time I walk in here it’s like walking into a room full of great friends!” Dee A, Cremorne  

"The salon is calm and has a relaxing atmosphere. My therapist was very gentle but the treatment was thorough and my French polish was perfect! I was offered a tea but said I wanted to relax and so my therapist was very quiet. I fell asleep! I came in with my boyfriend and it was the first ever pedicure he’d had, so I asked if he could have a longer foot massage since he wouldn’t have a polish. The manager said, “Yes, of course, I’ve already spoken with his therapist and that’s been taken care of.” (I needn’t have said anything.) I was concerned that my boyfriend should enjoy his experience since it was something different for him. His therapist looked after him very well. I have found the customer service here at Lady At Bay exceptional. So thank you very much." Catherine C, Hornsby 

"I have been coming to Lady At Bay for years and trust them completely. After my therapist applied the mineral make-up I was so stunned by the great result that I was speechless! The Pure Gloss lip gloss is a must have item." Dimi W, Belrose  

"Before having a massage and pedicure, I had a lot of tension in my back and neck. I have had a couple of massages before at Lady At Bay and always felt great after them. Today I was given a very firm but relaxing shoulder and back massage by one of the senior therapists, which was extremely effective. My back feels really loose and I feel really calm and relaxed. During my treatment I felt so relaxed I fell asleep! My experience here is always great and I look forward to my next one." Lester T, Hornsby 

“I have been going to Lady At Bay for a few years and I’m very happy. My skin has improved immensely and my acne and scarring have lessened considerably. The staff are all very knowledgeable and very professional and courteous. I’ve recommended many friends who trust them implicitly and my new girlfriend comes with me as well. Thankfully she’s really happy too. We both agree you’re the best salon we’ve ever visited. Keep up the good work girls!” Steve B, Cammeray 

"Your sign advertising a complimentary massage drew me in. My eyelash perm treatment was very pleasant, especially when the head massage began… what a lovely surprise! A very nice special touch which will definitely have me recommending your salon. As a producer of events for film and TV I appreciate your attention to detail and for providing those special touches. Thanks." Francine H, Kirribilli 

"All the therapists are very friendly and helpful and as a result of going to Lady At Bay for facial treatments, my skin has seen a huge improvement… quite unbelievable! Thank you." Lisa P, Cremorne 

"I had an excellent treatment today (3/2/09) which has helped me to see the benefits of more regular facials. My therapist was lovely… very gentle and soothing and she also provided me with helpful information. Thank you, Lady At Bay." Holly H, Cremorne Point 

“My therapist is the most caring and thorough young girl it is possible to imagine. She takes such trouble to make every encounter a thoroughly rewarding and satisfying experience.” Jennifer M, Cremorne

“The therapists were very nice… they were professional, friendly and gentle and advised me generally on how much electrolysis was necessary and took a lot of time and care to get the hairs and to find the appropriate strength of current. I was advised what would be the best eyebrow shape and also had the perfect tint. I experienced something a little different to what I usually have… It was great and they made certain I was satisfied. Thank you.” Linda (Surname withheld), Mosman 

"My therapist was extremely competent. The facial massage left me completely relaxed after my stressful attempts at parking. My skin feels great! This was my first pedicure and I’m sure it will not be my last… I just wish it had lasted longer!" Joy C, Hornsby 

"I feel relaxed and looked after whenever I come here. Everyone is friendly and they go the extra step to make your treatment special. Thank you, Lady At Bay, for the quality service you provide." Charlotte W, Neutral Bay 

"I really enjoyed both my treatments at Lady At Bay. I felt so much different it was amazing. I felt so relaxed… smooth and fresh. I would like to return and have some more treatments when I need it. It was a great experience!" Ana M, Neutral Bay

"I've been to Lady At Bay a few times. It is a spa of great quality, excellent spray tans, friendly service. I would definitely go there again. They're very professional." Georgina T, Neutral Bay

"I found my therapist was extremely pleasant and soothing. Everything was explained and done very calmly and my massage was excellent." Lynda L, Hornsby 

"I found the whole treatment relaxing and soothing. My therapist was very gentle and put me at ease." Jean B, Mosman 

"Well spoken. Good explanation of procedure and products." Alison L 

"The treatment and therapist were very good. I always find it relaxing when I visit." Cheryl A 

"I enjoyed my facial; it was very relaxing. Thank you." Jo S, Waverton 

"The whole treatment was great!" Sandra M, Neutral Bay 

"My therapist was fabulous!!! A little slice of heaven... I’ll be back thanks." Jeanni M, Naremburn 

"Best massage I’ve had in ages… so relaxing and rejuvenating." Kate S, Neutral Bay 

"The therapists are very calming and professional and it was all very relaxing and enjoyable. In all, a very good experience. I will be back." Sharon O, St Clair 

"After only a few treatments, IPL has reduced the hair on my upper lip significantly, although I still have more sessions to go before it’s completely gone." Nicola M, Mosman 

"The staff are always lovely when I come here." Judith O 

"The therapist pierced my ears; she was a friendly beauty therapist - she was polite, professional and sensitive to my feelings. I was nervous and she was calm and steady. The facility is clean and tranquil." Eliska S, Cremorne 

"Originally I came to Lady At Bay because a friend gave me a gift voucher. I keep coming back due to the monthly great offers and specials. The girls are always so pleasant." Dominique H, Mosman 

"My therapist was excellent; the treatment was very professional so I am having a facial with her in a couple of weeks. Thanks very much." Bernadette T, Mosman 

"Every time I have been here the staff have been happy, helpful and despite me looking like a young meathead guy, the treatments have been very gentle and care has been taken to avoid reactions by my skin. VERY PLEASED." Dylan F, Drummoyne 

"Very professional and thorough; my skin felt and looked much better after the treatment." Rebecca G, McMahons Point 

"Your therapist was delightful and she’s a real asset to the salon. She was very helpful." Sharon K, Neutral Bay 

"My time at Lady At Bay was wonderfully relaxing. My therapist really took care of me. I thoroughly enjoyed my time there." Patrice F, Neutral Bay 

"I’m retired and because of my infrequent visits I have had different therapists but I always receive the same friendly service." Carol C, Neutral Bay

“Since coming to Lady At Bay my eyebrows have a better shape.” Melissa B, Mosman 

"Lady At Bay has great therapists… they pay me extra attention and give sound advice." Maria C, Mosman 

"This morning I had a brow and lash tint with one of your therapists. It was the best I have ever had. The service made me want to come back. Thank you." Patricia S, Neutral Bay 

“The pedicure was the crème de la crème today. It was brilliant! And all the other special little things like the head massage and the exfoliating after the waxing it’s just really lovely. I feel like a new person.” Beth M, Cremorne 

“The salon looks so beautiful. It feels like I’m at the Oscars. As you walk up the stairs, it’s almost as if you’re ascending to heaven.” Rosemary O, Cremorne  

"To all the team at Lady At Bay, CONGRATULATIONS! on being awarded the best beauty therapists in Sydney! Best Regards" Stacey, George and the Team at Intraceuticals, 2010

"Dear Katherine & Lady At Bay's staff, Sincere congratulations on your successful award-winning night. You deserved it!!! :-)" Iveta K

"The girls are so kind and helpful. It's nice to find a peaceful place to relax and be pampered in such a busy city. Plus I look much younger & feel much younger when I leave. My teenage son always notices how I feel after a treatment." Lorraine (surname wittheld), Cremorne



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